Lived Experience Partners
Taff-Ely Foodbank recognises the importance of involving people with lived experience to help us improve our service, counter the stigma surrounding foodbanks and campaign to end the need for foodbanks.
The voices of people with lived experience are vital in shaping the work we do at Taff-Ely Foodbank. The voices of people with lived experience are vital in shaping the work we do at Taff-Ely Foodbank. The stories, experiences, and ideas of people who have used our services help counter the stigma surrounding foodbanks, and ensure the support we offer is as effective as possible.
In October 2025, we formed a lived experience group made up of local people who have faced hardship. This group meets regularly to discuss the issues facing local people facing hardship and to help shape the services our foodbank offers.
Real Stories
Some names have been changed to protect our lived experience partners' identities.
Paula's story
"I've worked all my life and never thought I'd be in a position where I had to turn to a foodbank. Then, in 2022, I became a single mother after leaving an abusive relationship. I moved to a new area where I did not know anyone, into a flat with no furniture, and struggled to keep food on the table while also paying bills. I also accrued a lot of debt after I had to give up work following a cancer diagnosis, so I had to pay that back as well. That left nothing in the pot for food."
"My daughter has been diagnosed with autism after years of waiting - she's my priority and has specific dietary requirements, so I had to turn to the foodbank. I didn't realise they offered so much more than food - the support manager, Charmaine, listened to me and helped me through everything. She told me I was eligible for DLA and have been for five years, but no one told me! I was able to get advice and support for the issues I was facing, and appreciated having somewhere where I could feel relaxed and listened to. We still have our bumpy periods, but my daughter and I are in a much more stable position now, and the support of the foodbank has been essential in that."
Name's story
Lived Experience Panel
Bringing together people with lived experience to discuss the issues facing local people and families is vital in ensuring we can offer effective support. Our lived experience panel meets regularly and plays a key role in shaping the foodbanks services.